General Program Closure Questions
Q: Why is the Gabriel card program being discontinued?
A: Over the past months, we’ve worked hard with our banking partners to bring enhancements you’ve been asking for — like same-day deposit settlement, savings deposit accounts, and Spanish language support. Unfortunately, these improvements were not possible under the current setup, so we’ve made the difficult decision to discontinue the Gabriel Money Secured Card. There are several Secured Card alternatives in the market, and here is a link to get you started if you want to find an alternative (not a recommendation, just a quickstart).
Q: Is this affecting all customers?
A: Yes, this change affects all customers who currently have an open Gabriel card.
Q: When is the last date I can use my Gabriel card?
A: The last date to use your card will be 10/04/2025. After this date, all card transactions will be declined.
Q: When is the last day I can add or withdraw funds from my Secured Deposit Account?
A: The last date to add or withdraw funds from your Secured Deposit Account will be 11/18/2025.
Q: When will my Gabriel card be closed?
A: Your account will be closed by 1/27/2026.
Card Usage
Q: Can I still use my card before 10/04/2025?
A: Yes, you can continue to use your card until 10/04/2025. After this date, you will no longer be able to use your card for any transactions, and any attempts will be declined.
Q: What happens to automatic or recurring payments?
A: Recurring payments, like subscription services, will be declined starting on 10/04/2025. You must update your billing information with any merchants before this date.
Account Balance & Payments
Q: Do I still need to pay off my balance?
A: Yes. All outstanding balances are still due and must be paid by your usual payment due date.
Q: What happens if I do not pay off my balance?
A: If you do not pay your balance, funds from your Secured Deposit Account will be used to cover the balance.
Q: What about my card rewards?
A: Rewards on your transactions will continue to accrue until 10/04/2025. If your account remains in good standing, i.e. any outstanding card balance has been paid in full and on time, we will add your rewards earned to your account balance.
Q: Will I still receive statements?
A: Yes, you’ll continue to receive monthly statements until your balance is fully paid, and the account is closed. You can view your statements under ‘Statements’ in your account settings up until 3/28/2026.
Q: Can I still access my old statements?
A: Yes, you can view and download past statements online until 3/28/2026.
Q: What if I want to see/need my statements after my account is closed?
A: The Gabriel support team can provide account statements to you until 60 days after your account is closed.
Q: Will I receive a final account statement?
A: Yes. A final statement will be issued showing your account activity and closing balance.
Q: How many days do I have to cash the issued refund check?
A: You have up to 90 days to cash the issued check.
Q: What happens if I do not cash my refund check in time?
A: The remaining funds that are not cashed within 90 days will be subject to state escheatment laws.
Q: What happens to an open dispute I’m waiting for a resolution for?
A: Open disputes will be resolved by 1/27/2026.
Security Deposit & Refunds
Q: Can I still use my Secured Deposit Account?
A: Yes, you can continue to use your Secured Deposit Account until 11/18/2025.
After that date, you will no longer be able to transfer funds in or out of your account.
Q: I have payroll/direct deposit setup, and a transfer went through after 11/18/2025. How do I access my funds?
A: Any funds sent to the Secured Deposit Account after 11/18/2025 will be returned.
Q: What happens to the funds in my Secured Deposit Account?
A: You must transfer all funds out of your Secured Deposit Account before 11/18/2025. After this date you will no longer be able to withdraw funds from your account. If funds remain in your account after 11/18/2025, the funds will be returned to you via check after your card account balance is paid in full and your account is closed. Return of your funds may take up to 10 weeks from the SDA Freeze Date, 11/18/2025.
Q: I didn’t pull my funds out in time, when will I receive my funds via check?
A: Once your card account balance is paid off and closed, a check will be issued for the funds remaining in your Secured Deposit Account, which can take up to 10 weeks from SDA Freeze Date, 11/18/2025.
Q: How will I receive the funds that have been deposited?
A: All remaining funds will be returned via check to the address we have on file. Please ensure your contact information is up to date before the time of account closure.
Credit Reporting
Q: How will this affect my credit score?
A: Since this is a secured credit card account, closing it will not impact your credit history.
Q: How will the closure appear on my credit report?
A: Your account will be reported as “closed by issuer,” but it will reflect your full payment history, which can continue to support your credit history profile.
Q: Will the account stay on my report after closure?
A: Yes, your account history can remain in your credit report for up to 10 years.
Q: How long will it take to close the account with the credit bureaus?
A: Your account will be reported as closed within 60 days of account closure date.
Account Access
Q: Will I still be able to log in to my account?
A: Yes, you’ll still be able to access your account and view your statements for 60 days after your account is closed, by 1/27/2026.
Security & Privacy
Q: What will happen to my personal data after closure?
A: Your data will remain protected and stored in accordance with our privacy policy and applicable regulations.
Customer Support
Q: Who can I contact if I have more questions?
A: Our support team is here to help. You can reach us at [email protected] during regular business hours.
Q: What if I need to dispute a charge after my account is closed?
A: You can still contact us to dispute transactions. We will investigate and resolve any valid issues even after account closure. You can reach us at [email protected] during regular business hours.
Q: What if I need to change my address after the account closure date?
A: Please contact our support team. You can reach us at [email protected] during regular business hours.